Please add the following URL's to the exceptions list to allow all traffic, from the hardware firewall or proxy server:

• *.amazonaws.com or http://mycalyx.s3.amazonaws.com
• http://storage.mycalyx.com
  

1. Close everything that is open.
2. Navigate to your user profile directory:
   
   
   • (Windows XP):
     Delete the Apps folder from C:\documents and settings\<username>\local settings
     Delete the Deployment folder from C:\documents and settings\<username>\local settings\application data
     
     
   • (Windows Vista/7):
     Delete both the Apps and Deployment folder from C:\users\<username>\appdata\local
     
3. Install Point again.

Uninstall / Reinstall Microsoft .NET Framework

1. Go to the Control Panel.
2. Double-click Add/Remove Programs
   
3. Uninstall Microsoft .NET Framework 1.1, Microsoft.NET Framework 2.0, Microsoft.NET Framework 3.0/3.5, and Microsoft.NET Framework 4.
4. When the above Microsoft .Net applications have been removed, click here to download the Microsoft .NET Framework cleanup utility.
5. From the File Download and Internet Security window, select Run.
   
   
   
   
   
6. From the Installation window that asks if you want to run the utility and the License Agreement, click Yes.
   
   

   

   
   
7. From the Installation Cleanup Utility, select .NET Framework (All Versions) from the Product to cleanup dropdown list.
8. Click Clean up Now.
   
   
   
   
   
9. Wait for the Current Status to change to "Setup has completed".
10. Click Exit and then restart the computer.
11. When the computer has restarted, click here to install Microsoft .NET Framework 3.5 SP1.
12. Once Microsoft .NET Framework 3.5 SP1 is installed, please try installing Point from the MyCalyx installation e-mail again.