SYMPTOM

Opening Point causes an error: "Point is not properly installed on your computer..."

CAUSE

RESOLUTION

Disable the firewall and antivirus then try installing Point again

Reset Internet Explorer Security Settings

1. Minimize Point.
2. Open Internet Explorer.
3. From the menu bar, select Tools > Internet Options.
4. In the Internet Options window, click the Security tab.
5. In the Security level for this zone section, click Reset All zones to default level.
   
   
   
   
   
6. Click the Connections tab.
7. At the bottom of the window, click the Lan Settings button.
8. From the (LAN) Settings window, un-check Use a proxy server... and then click OK.
   
   
   
   
   
9. Click the Programs tab.
10. At the bottom of the window, check the Internet Explorer should check to see whether it is the default browser box. (For Internet Explorer version 6, click Reset Web Settings.)
    

    

11. Click the Advanced tab, then click Restore Advanced Settings.
12. Click the Reset button.
13. When the settings have been reset, use the scroll bar to scroll to the bottom of the Settings list and check the Use SSL 2.0 and Use SSL 3.0 checkbox.
    
    
    
    
    
14. Click OK.
15. Reinstall Point.

The End User Role is not configured correctly for your MyCalyx account

1. Log into the MyCalyx management site. (https://www.mycalyx.com). If you do not have the login information, please contact your MyCalyx Administrator.
2. Click Manage Users.
3. Double-click the user that is experiencing the error message.
4. Uncheck the End User Role (  ) checkbox and click the Save (  )
    icon.
   
   
   
   
   
5. Double-click the user's name again.
6. Insert a check back into the End-user role (  ) checkbox and click the Save (  )
   icon. This will send the user a new installation e-mail.
   
   
   
   
   
   
7. Go to the Control Panel.
8. Double-click Add/Remove Programs.
9. Highlight Point and then select Remove.
   
   
   
   
   
10. From the user's computer, go to My Computer.
11. From the menu bar, select Tools > Folder Options.
12. From the Folder Options window, click the View tab.
13. Select Show hidden files and folders and click OK.
    
    
    
    
    
14. From the My Computer window, double-click Local Disk C:.
15. Double-click the Documents and Settings folder.
16. Double-click your <username> folder. This folder will be titled the same user name that you use to log into Windows.
17. Double-click the Local Settings folder and delete the Apps folder.
18. Double-click the Application Data folder and delete the Calyx Software and the Deployment folder.
19. Access your e-mail.
20. You will receive a new installation e-mail from MyCalyx.com.  Click the install Point link to proceed with the installation.