When you install Point, an error occurs: "Error 1325. Print groups is not a valid short file name"

Invalid registry settings

RESOLUTION

Remove Point with the Microsoft Installer Cleanup utility

1. Click here to download the Microsoft Installer Cleanup utility.
2. From the Microsoft Fix It page, click Run Now.
   
   
   
   
   
   • For Internet Explorer Users: From the download confirmation dialog box, click Run.
   • For Mozilla Firefox Users: From the download confirmation dialog box, click Save and then double-click the download after it has finished downloading.
     
     
3. From the Microsoft Fix It license agreement window, click Accept.
   
   
   
   
   
4. From the Program Install and Uninstall Troubleshooter window, select Detect Problems and let me select the files to apply.
   
   
   
   
   
5. From the Installing/Uninstalling window, select Uninstalling.
   
   
   
   
   
6. From the Select the program you want to uninstall window, look for Point.
   (If you see more than one Point version listed, you will need to run the Microsoft Uninstall tool more than once until they are all removed)
   
   
   
   
   
7. From the Point - Uninstall and cleanup? window, select Yes, try uninstall.
   
   
   
   
   
8. From the Diagnose is complete window, ensure that all checkboxes are selected and then click Next.
   
   
   
   
   
9. From the Troubleshooting is complete window, the Fix Status column should display as "Fixed" with a green check; indicating the problem was fixed. Click Next.
   
   
   
   
   
10. From the Did this fix your problem? window, select any option and then click Next.
11. From the Thank You! window, click Close.
12. Open your MyCalyx Installation Email and click the "Install Point" link to reinstall Point.