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0024 WebCaster Login failed error


cswms
Error Messages

SYMPTOM

The following error occurs when using the WebCaster interface in Point:

 

CAUSE

WebCaster Preferences are not complete, for example, the web address is missing or an invalid password was entered.

 

SOLUTION

Verify the credentials used in WebCaster Preferences are the ones that were set by the WebCaster administrator and update the WebCaster Preferences accordingly.

 

To update WebCaster Preferences:

  1. Select Utilities > WebCaster Preferences from the main menu.
  2. The WebCaster Preferences dialog box is displayed.

  3. Complete each section as applicable using valid WebCaster login credentials and website information.

    Note: The Administrator E-mail, Web Site #, Web Site Address, Loan Application E-Mail, and Loan Application Password, and Loan Status Password are required.

  4. Complete the Loan Application Notification Instructions section if you use the Download Directly into Point function.
  5. Click OK.
  6. Exit completely from Point to save the updated preferences.
  7. Reopen Point and try to access WebCaster again.

If you do not know your Loan Status or Loan Application password or need to reset them, see article 0023 Resetting the WebCaster Loan Application and Loan Status password.


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Details
Last Modified: Last Month
Last Modified By: cswms
Type: Webcaster
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