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0736 Point freezes when converting PDF on Windows Vista and Windows 7


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Common Articles



Windows Vista

  1. Restart the computer.
  2. Close Point
  3. Go to the Control Panel.
  4. Double-click Printers...
  5. Right-click the Calyx Document Converter.
  6. Click Properties.
  7. From the Properties window, click the Ports tab.
  8. Click Add Port.

  9. From the Printer Ports window, select Local Port.
  10. Click New Port.



  11. From the Port Name window, enter CLX and then click OK.




  12. Click Close from the Printer Ports Window.
  13. From the Printer Properties window, click Apply.
  14. Click the Security tab.
  15. Click Add.




  16. From the Select or Groups window - click Locations.





  17. From the Locations window, select the local computer name. (It should be the first computer name in the list).
  18. Click OK.




  19. From the Select Users or Groups window, click Advanced.




  20. From the Select Users or Groups window, click Find Now.
  21. From the Search Results, locate and double-click Users.
  22. Click OK.




  23. From the Calyx Document Converter Properties window, select Users in the Group or user names section.
  24. Insert a check under the Allow column for Print, Manage this printer, and Manage documents.




  25. Click OK.
  26. Open Point and try again.

Windows 7

  1. Restart the computer.
  2. Go to the Control Panel.
  3. Under the Hardware and Sound section of the Control Panel, click View devices and printers.





  4. Right-click the Calyx Document Converter and then select Printer Properties.




  5. From the Printer Properties window, click Change Properties and then click YES on the User Access Control window. (If the Change Properties button is not there, go to the next step.)




  6. Click the Ports tab.
  7. Click Add Port.




  8. From the Printer Ports window, select Local Port.
  9. Click New Port.




  10. From Port Name window, enter CLX as the name.



  11. Click OK and then click Close from the Printer Ports window.
  12. From the Printer Properties window, click the Security tab.
  13. Click Add.


  14. From the Select or Groups window - click Locations.




  15. From the Locations window, select the local computer name. (It should be the first computer name in the list).
  16. Click OK.




  17. From the Select Users or Groups window, click Advanced.




  18. From the Select Users or Groups window, click Find Now.
  19. From the Search Results, locate and double-click Users.
  20. Click OK.




  21. From the Calyx Document Converter Properties window, select Users in the Group or user names section.
  22. Insert a check under the Allow column for Print, Manage this printer, and Manage documents.



  23. Click OK.
  24. Open Point and try again.

 

 

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Last Modified: 2 Months Ago
Last Modified By: cswms
Type: Point
Article not rated yet.
Article has been viewed 676 times.
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