Calyx Software Knowledgebase

6443 Point was unable to connect to connection no longer

Error Messages


When you request a credit report from the Services menu, an error occurs:

"Point was unable to connect with <Credit Agency>. Here are some possible causes:"


  • The Point installation on the affected computer is not up to date.
  • The system is behind on Windows updates.
  • There is a Third Party Application blocking the connection.


  • Update Point to current (supported) version (1003 Updating Point)
  • Confirm all Windows updates are completed
  • Confirm your Microsoft .NET Framework (1002 Installing Microsoft .NET Framework)
  • Permit access to Point in your local firewall/anti-virus software
  • If using a Proxy, permit access to Point

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Last Modified: 8 Months Ago
Last Modified By: cswms
Type: Point
Rated 1 star based on 11 votes.
Article has been viewed 3.3K times.
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