Menu

Search

Calyx Software Knowledgebase


6443 Point was unable to connect to ....network connection no longer available...system.net/defaultproxy...


Administrator
Error Messages

SYMPTOM

When you request a credit report from the Services menu, an error occurs:

"Point was unable to connect with <Credit Agency>. Here are some possible causes:"




CAUSE

  • The Point installation on the affected computer is not up to date.
  • The system is behind on Windows updates.
  • There is a Third Party Application blocking the connection.

RESOLUTION

  • Update Point to current (supported) version (1003 Updating Point)
  • Confirm all Windows updates are completed
  • Confirm your Microsoft .NET Framework (1002 Installing Microsoft .NET Framework)
  • Permit access to Point in your local firewall/anti-virus software
  • If using a Proxy, permit access to Point


Also In This Category


Did this article help answer your questions or resolve your problem?

Optionally provide private feedback to help us improve this article...

Thank you for your feedback!


Details
Last Modified: 6 Months Ago
Last Modified By: cswms
Type: Point
Rated 1 star based on 9 votes.
Article has been viewed 3K times.
Options
Find Similar