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6322 PDS Error Codes: A list of PointCentral Error Codes


Administrator
Error Messages

Warning Code

Message displayed to Point User

Suggestions

-2

Warning: One or more requested Point fields are not currently supported by the Point Data Server (PDS). If these are valid fields, you can ask your Point System Administrator to support them using the PDS 'Additional Fields' feature.

Add the unsupported fields to the currently supported PointCentral fields.
See Additional fields on page 158 of the PointCentral user guide for information about adding fields to the supported list of fields.

-3

Warning: The maximum allowed number of tasks per list has been reached.
Use more restrictive search criteria to select a smaller number of tasks. MaxRecordsGetTasks = 5000.

The search result has exceeded the number of tasks per list limit. Use more restrictive search criteria to reduce the number of tasks returned in the search or change the MaxRecordsGetTasks default value to increase the maximum number of tasks allowed.

Refer to Web service parameters on page 64 of the PointCentral user guide for more information about how to change the MaxRecordsGetTasks default value.

Refer to knowledge base article 6311 PDS Error Code -3: The maximum allowed number of tasks per list has been reached

-4

Warning: The maximum allowed number of loans per list has been reached.
Use more restrictive search criteria to select a smaller number of tasks. MaxRecordsGetLoanApps = 50000

The search result has exceeded the number of loans per list limit.
Use more restrictive search criteria to reduce the number of loans returned in the search or change the MaxRecordsGetLoanApps default value to
increase the maximum number of loans allowed.

Refer to Web service parameters on page 64 of the PointCentral user guide for more information about how to change the MaxRecordsGetLoanApps default value.

Refer to knowledge base article 6329 PDS Error Code -4: The maximum allowed number of loans per list has been reached

-5

Warning: The maximum allowed number of Cardex records per list has been reached.
Use more restrictive search criteria to select a smaller number of cardex entries. MaxRecordsGetCardexEntries = 5000.

The search result has exceeded the number of Cardex records per list limit. Use more restrictive search criteria to reduce the number of Cardex records returned in the search or change the MaxRecordsGetCardexEntries default value to increase the maximum number of Cardex records allowed.

Refer to Web service parameters on page 64 of the PointCentral user guide for more information about how to change the MaxRecordsGetCardexEntries default value.

Refer to knowledge base article 6309 PDS Error Code -5: The maximum allowed number of Cardex records per list has been reached

-11

Client internal error: Invalid condition in request.

Validate the condition type and value.

Refer to knowledge base article 6328 PDS Error Code -11: Client internal error: Invalid condition in request.

-12

An internal error has occurred on the Point Data Server.

Review the Event Log to determine the cause of the error. Pay particular attention to Application events with the source CalyxPdsService. If you cannot locate the cause in the Event Log, this is an Internal Error.In this case, record the exact details of the error and contact Calyx Support.

Refer to Event log on page 10 of the PointCentral user guide for more information about viewing the Event Log.

-13

Point Data Server cannot retrieve parameters from the database.

Check that your SQL Server is properly
configured and running and that your components database connection strings are correct.
Use the PointCentral Configuration Wizard to update the connection strings.

Refer to Configuring PointCentral on page 28 of the PointCentral user guide for information about the PointCentral Configuration Wizard.

-14

None of the requested fields are currently supported by Point Data Server (PDS).
If these are valid fields, you can ask your Point System Administrator to support them using the PDS 'Additional Fields' feature.

Add the unsupported fields to the currently
supported PointCentral fields.

See Additional fields on page 158 of the PointCentral user guide for information about adding fields to the supported list of fields.

-15

Client internal error: The requested search type is currently not supported by Point Data Server

If this occurs, record the exact details of the error and contact Calyx Support.

-16

Client internal error: The search date value is invalid. Please use a valid date

If this occurs, record the exact details of the error and contact Calyx Support.

-17

Client internal error: Invalid Security Key. Client is not authorized to call this function.
Please check the Point installation on the affected computer.

If this occurs, verify the security key that was entered in the administration site matches the key entered in Point Administrator.

This error can also occur if the SQL database is offline on the PointCentral server.

-18

The Point Data Server is currently not available due to maintenance. See below for details.

Clear the Upgrade Message parameter in the web service configuration file.
This error can also occur if you are not finished running the PointCentral Configuration Wizard.

Refer to PointCentral components configuration files on page 59 of the PointCentral user guide for more information about the Service configuration file.

-19

Client internal error: The array of folders passed to Point Data Server is invalid.

If this occurs record the exact details of the error and contact Calyx Support.

-20

Could not retrieve list from database.

Check that your database is properly configured and running and that your components database connection strings are correct. Use the PointCentral Configuration Wizard to update your connection string.

If the database connection strings are properly configured, record the exact details of the error and
contact Calyx Support. Refer to Configuring PointCentral on page 28 of the PointCentral user guide for information about the PointCentral Configuration Wizard.

Refer to Administration site parameters, on page 60 of the PointCentral user guide, for information about the database connection string parameters.

-21

Login failed. Please check your UserID and Password and try again.

The Point user has entered an incorrect user ID or password. Reset the Point user’s password in the administration site.

-24

Could not update password, the new password did not pass the minimum security requirements.

Specify a different password that adheres to the following criteria:

• Be at least 8 characters long.
• Contain only lower or upper case letters (a-z, A-Z) or numbers (0-9).
• Contain at least one letter (a-z, A-Z) and at least one number (0-9).

-25

The lender loan ID cannot be empty.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-26

Requests are only accepted through Secure Socket Layers (SSL).

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-27

Could not access folder settings. User does not have the appropriate folder access rights.

Log out and log in again. This can occur if a change is made to a user’s access rights to a folder while the user is logged into Point.

-28

Client already has the latest version of requested settings file.

The caching mechanism of folder settings files is properly working.
The Point user should never see this message. If this occurs, record the exact details of the error and contact Calyx Support.

-29

Invalid file setting name; it cannot be empty.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-30

Invalid file setting ID; it could not be found.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-31

Invalid file setting ID and setting file name; when updating a file setting they cannot be both empty.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-32

Invalid setting file name; it must end in .INI or .CSF.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-33

Could not find given file Setting ID for given Folder ID.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-34

Loan access rights not defined for given User ID.

Log out and log in again. This can occur if a change is made to a user’s access rights to a folder while the user is logged into Point.

-35

Loan can only be open in read-only mode for given User ID.

The Point user does not have the proper access rights to the folder to open the loan in read/write mode.

Refer to Data folder access rights on page 78 of the PointCentral user guide for information about establishing and updating user folder access rights.

-36

NetBios client name is blank.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-37

The file you have requested: is currently in use and reserved by ().

A Point user attempted to open a loan that is currently open by another Point user.
Contact the Point user who has the file open or delete the reservation by force.

Refer to for Deleted reservations on page 57 of the PointCentral user guide for information about deleting loan reservations.

-38

The loan you have requested is currently not accessible.

An internal error occurred when attempting to read a .BRW or .PRS file.
Verify that the web service (the IIS anonymous user account) has the correct permissions to read loan files from the Point data folders.

Refer to Name Resolution on page 169 of
the PointCentral user guide for information about the IIS anonymous user.

Refer to knowledge base article 6326 PDS Error Code -38: The loan you have requested is currently not accessible.

-39

Could not save loan, the reservation does not exist.

Refer to for Reservations on page 54 of the PointCentral user guide for information about loan reservations.

-40

Could not save loan, the reservation belongs to another user.

Refer to for Reservations on page 54 of the PointCentral user guide for information about loan reservations.

-41

Could not save loan, the reservation was made from a different computer.

Refer to for Reservations on page 54 of the PointCentral user guide for information about loan reservations.

-42

Could not save loan, the PDS internal queue that saves loans is unavailable.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-43

Could not save loan, at least one file to be saved or deleted must be supplied.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-44

Could not release loan reservation, only the original User may do so.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-45

Could not release loan reservation, it no longer exists.

Internal Error. If you are running SQL on a
different server than PointCentral, check the date and time on both servers and ensure that they are congruent.

If this does not resolve the problem, record the exact details of the error and contact Calyx Support.

-46

Folder access rights not defined for given User ID.

The Point user does not have the proper
access rights to the folder. You can change the folder access rights for the user.

Refer to Data folder access rights on page 78 of the PointCentral user guide for information about establishing and updating user folder access rights.

-47

Empty file name is not allowed, the data folder does not have Borrower Auto File Naming enabled.

The Point user should log out and log in again. Someone might have changed the auto
file naming rules for a folder while a Point user was logged in.

-48

Empty file name is not allowed, the data folder does not have Prospect Auto File Naming enabled.

The Point user should log out and log in again. Someone might have changed the auto file
naming rules for a folder while a Point user was logged in.

-49

Invalid file name when saving new borrower file; only .BRW, .CB1, .CB2, .CB3, .CB4 or .CB5 extensions are allowed.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-50

Invalid file name when saving new prospect file; only .PRS, .CB1, .CB2, .CB3, .CB4 or .CB5 extensions are allowed.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-51

Invalid request when saving new file; only one new file may be saved.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-52

Invalid request when saving new file; file already exists.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-53

Invalid request when saving new file; could not create reservation.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-54

Could not find file.

The requested file no longer exists. This could occur if a file is changed or deleted from PointCentral while a Point user had an obsolete list of files displayed on their screen.

-55

Only the main borrower loan file (with the 'BRW' extension) can be used in this operation.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-56

Only the main prospect loan file (with the 'PRS' extension) can be used in this operation.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-57

When getting or saving a task file, file name must end with the '.TSK' extension.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-58

Requested TSK file not found.

The requested file no longer exists. This could occur if a file is changed or deleted from PointCentral while a Point user had an obsolete list of files displayed on their screen.

-59

The file you have requested to delete: is currently in use and reserved by (). This file has been reserved since on the computer ().

A Point user attempted to delete a loan that is currently open by another Point user.
Contact the Point user that has the file open or delete the reservation by force.

Refer to for Deleted reservations on page 57 of the PointCentral user guide for information about deleting loan reservations.

-60

Loans in given folder can only be open in read-only mode for given User ID. New loans cannot be created in given folder.

The Point user does not have the proper
access rights to the folder to write loans. The administrator can change the folder access rights for the user.

Refer to Data folder access rights on
page 78 of the PointCentral user guide for information about establishing and updating user folder access rights..

-61

Could not copy file to destination folder; could not generate auto file name since destination folder does not support auto file naming.

Point user should logout and log back in. If a change makes a change to the auto file naming rules of a data folder while a Point user is logged in, this error could occur.

-62

Could not move file from source folder; user only has access mode of 'read-only' on source folder.

The Point user does not have the proper
access rights to the folder to move loans. The PointCentral administrator can change the folder access rights for the user.

Refer to Data folder access rights on
page 78 of the PointCentral user guide for information about establishing and updating user folder access rights.

-63

Could not copy file to destination folder; access rights not defined on destination folder for given User ID.

The Point user does not have the proper
access rights to the folder to copy loans. The PointCentral administrator can change the folder access rights for the user.

Refer to Data folder access rights on page 78 of the PointCentral user guide for information about establishing and updating user folder access rights.

-64

Could not copy file to destination folder; access rights are 'read-only' on destination folder for given User ID.

The Point user does not have the proper access rights to the folder to copy loans. The PointCentral administrator can change the folder access rights for the user.

Refer to Data folder access rights on page 78 of the PointCentral user guide for information about establishing and updating user folder access rights.

-65

Could not copy file to destination folder; the destination file: is currently in use and reserved by (). This file has been reserved since on the computer ().

A Point user attempted to copy over a loan that is currently open by another Point user. Contact the Point user that has the file open or delete the reservation by force.

Refer to for Deleted reservations on page 57 of the PointCentral user guide for information about deleting loan reservations.

-66

Could not copy file to destination folder; the destination file already exists.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support

-67

Could not move file from source to destination folder; the source file: is currently in use and reserved by (). This file has been reserved since on the computer ().

A Point user attempted to move a loan that is currently open by another Point user.
Contact the Point user that has the file open or delete the reservation by force.

Refer to for Deleted reservations on page 57 of the PointCentral user guide for information about deleting loan reservations.

-68

Could not generate auto filename. Make sure the maximum number of unique
filenames generated for the given period has not been reached.

Verify your auto file name rules in the
administration page.

Refer to Users and user groups on page 67 of the PointCentral user guide, for information about auto file naming.

-69

Your computer's date and time are more than 24 hours out of date relative to the Point Data Server (PDS). PDS security requires that your computer's date and time are accurate.

For security reasons, the difference between the date and time on the Point client and the date and time on PointCentral cannot exceed 24 hours.

Verify that the correct date and time is set on all Point clients and PointCentral.

-70

The requested file is marked as read-only on the PDS Server.

Verify that the files in the data folders in PointCentral are not marked as read-only (in the file system).

-71

The destination file is marked as read-only on the PDS Server.

Verify that the files in the data folders in PointCentral are not marked as read-only (in the file system).

-72

The source file is marked as read-only on the PDS Server; it cannot be moved.

Verify that the files in the data folders in PointCentral are not marked as read-only (in the file system).

-73

The version of Point on this computer is not supported by this Point Data Server (PDS).
Please contact your Point Administrator to upgrade Point on this computer.

Upgrade the Point client to the compatible version of PointCentral.

-74

The PDS database version does not match the expected database version.

Run the PointCentral Configuration Wizard to upgrade your database to the version required.

Refer to Configuring PointCentral on page 28 of the PointCentral user guide for information about the PointCentral Configuration Wizard.

-75

There are no template set access rights defined for this user.

Define access rights for the user for a template set as needed.

Refer to Specifying user and user group
template set access rights
 on page 100 of the PointCentral user guide for information about defining template access rights.

-76

Your template set archive is currently not accessible.

Rebuild the relevant template set and run the PointCentral Configuration Wizard to reset NTFS Permissions as needed.

Refer to Rebuilding template sets on page 104 of the PointCentral user guide for information about rebuilding template sets and Configuring PointCentral and on page 28 for information about the PointCentral Configuration Wizard.

-77

The requested template file is not available for this user or does not exist.

Rebuild the relevant template set and run the PointCentral Configuration Wizard to reset NTFS Permissions as needed.

Refer to Rebuilding template sets on page 704 of the PointCentral user guide for information about rebuilding template sets and Configuring PointCentral and on page 28 for information about the PointCentral Configuration Wizard.

-78

The requested template file has not changed.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-79

You only have read-only access rights for the requested template file.

Give the user read and write access rights for the relevant template type as needed.

-80

Invalid template file type or template file name; when updating a template file neither can be empty.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-81

Invalid template template file name; it can only be 255 characters or less.

Verify that the Point user enters a template file name that is 255 characters or less.

-82

Invalid template file name; it must end with the correct file extension for this template type.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-83

Template file access rights not defined for given User ID -OR- this Template file no longer exists.
It may have been deleted by another user since you logged in to Point. Please logout and then login to Point to see the latest Template files.

Either the file has been deleted or the user does not have access rights for the given template type.

Define access rights for the given template type as needed. Refer to Specifying user and user group
template set access rights
 on page 100 of the PointCentral user guide for information about defining template access rights.

-84

The template file you have requested: is currently in use and reserved by (). This file has been reserved since on the computer ().

A Point user attempted to open a loan that is currently open by another Point user. Contact the
Point user that has the file open or delete the reservation by force.

Refer to for Deleted reservations on page 57 of the PointCentral user guide for information about deleting loan reservations.

-85

Wrong function called for given template type. The given template file type does not require a reservation.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-86

You do not have access rights on the requested template set.

Define access rights for the Point user for the given template set as needed.

Refer to Specifying user and user group
template set access rights
 on page 100 of the PointCentral user guide for information about defining template access rights.

-87

Empty template file name is not allowed.

Define a proper name for the template file.

-88

Invalid file name when saving new template file; only the extensions are allowed for this template type.

PDS Service validates that the correct extension is sent from Point when a template file is being
created or updated. Unless there's a problem with the Point client this should never happen.

-89

Invalid request when saving new template file; file already exists.

Use a different name for the new template file.

-90

Could not save new template file, the PDS internal queue that saves template files is unavailable.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-91

Invalid request when saving new template file; could not create reservation.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-92

Could not save template file, the reservation does not exist.

The reservation no longer exists for the template file that was being saved.

Either a PointCentral administrator manually deleted the reservation or the reservation timed-out and another Point user has edited the template file. Close Point and open the template file (get a new reservation) before attempting to save the template file again.

-93

Could not save template file, the reservation belongs to another user.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-94

Could not save template file, the reservation was made from a different computer.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-95

Could not save template file, at least one file to be updated must be supplied.

Internal Error. If this occurs, record the exact details of the error and contact Calyx Support.

-96

Could not save cardex record: it's empty. At least one field value must be entered.

Enter at least one value in the Cardex record before saving it to PointCentral.

-97

You do not have access rights on the requested cardex database.

Define access rights for the Point user for the given Cardex database as needed.

-98

The original cardex record was not found.

The Cardex record might have been deleted by another Point user.

-99

Invalid Search of Cardex Entries. Error: .

Internal error, should never happen.

-100

Invalid template file: file size (%FILESIZE% bytes) greater than maximum template file size (%MAXTEMPLATEFILESIZE% bytes).

A Point user attempted to save a template file which was larger than the maximum template file size allowed.

Refer to FileSync parameters on page 62 of the PointCentral user guide for information about the MaxTemplateFileSizeKB parameter.

-101

Could not delete file from source folder.

User does not have delete access on source folder.

-102

Could not copy file from source folder.

User does not have copy access on source folder.

-103

Could not move file from source folder.

User does not have move access on source folder.

-104

Your password has expired.

Please change your password.

-105

You are only allowed to save your own files or other users' files that you have access to.

Please check the Originator or Processor name fields to verify the names match.

Refer to knowledge base article 6333 PDS Error Code -105: Representative Name Mismatch. You are only allowed to save your own files.

-106

PointCentral server is not properly licensed and unable to log you in.

Please Contact your Point System Administrator.


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Details
Last Modified: 10 Months Ago
Last Modified By: cswms
Type: PointCentral
Rated 1 star based on 42 votes.
Article has been viewed 27K times.
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