Calyx Software Knowledgebase

6352 This action is only valid for products that are currently installed

Error Messages


An error occurs when you open or install Point: "This action is only valid for products that are currently installed"


There is an invalid end-user role setting on


Reset the End-User role license via

Note: You may need to contact your Adminstrator to log into and make the necessary changes.

  1. Log into
  2. Double-click the Username (Email) for the user that needs to reinstall Point.
  3. Un-check the End-User Role ( ) checkbox and click the Save icon.
  4. Double-click the Username (Email) and re-insert a check into the End-User Role ( ) checkbox.
  5. Select the version that you want installed from the Version dropdown list.
  6. Click the Save icon.

  7. A message will appear above the user's list that an e-mail was sent to the user describing the role they were assigned. The user will then need to wait for the MyCalyx installation e-mail to arrive and click the Install Point link.

Also In This Category

Did this article help answer your questions or resolve your problem?

Optionally provide private feedback to help us improve this article...

Thank you for your feedback!

Last Modified: 10 Months Ago
Last Modified By: cswms
Type: Point
Article not rated yet.
Article has been viewed 2.7K times.
Find Similar